North East Freightways/Land Air Express

North East Freightways/Land Air Express

"Acordex's ability to fit into our environment is outstanding. Not just the computer environment, also the people-environment. Initial system deployment was amazingly fast. After getting the home office going, our remote terminals were completely up and running with just four hours of installation and training time for each terminal.

"We purchased our entire imaging system installation on a 12-month payment plan. At that payment rate, our cash flow improved immediately - the first month of operation. Financially, this was a no-brainer. Had I known that Acordex products would work so well, we would have taken this step much earlier." — President/Owner

Best Overnight Express

Best Overnight Express

"This is so much better than our previous mobility system!" — Safety Officer

DATS Trucking

DATS Trucking

"We were looking for software that would not tie us down to proprietary hand-held devices and would integrate seamlessly into our existing TMS. After a long search we were happy to find the Mobile Dispatch product. Using Mobile Dispatch we have gained considerable insight into our operation and we have been able to provide our customers with better information about the status of their freight. Our experience with Acordex has been exceptional. Their people, support and products are truly a breath of fresh air." — Information Systems Manager

Crystal Motor Express

Crystal Motor Express

"Safekeep definitely made an impact on our Accounts Receivable. The time spent on Accounts Receivable is less than half of what is was before imaging. The ability to directly fax out a POD without leaving your desk makes a huge difference.

"The imaging system is very easy to use. Training clerical staff to retrieve images takes a matter of minutes. Then they use the software on their own. They don't need much support. It's like having a dishwasher. Once you use it, you can't believe you ever lived without it." — Office Manager

Cape Cod Express

Cape Cod Express

When asked if she felt Safekeep was helpful, a Customer Service rep at Cape Cod Express actually said, "It's like a gift from the gods!"

"Late one Friday afternoon a few months after installing the Acordex system, I was the only one left in the office and five phone calls came in that required reference to a B/L or POD document. I handled the first four calls by requesting images from [Acordex] Safekeep. They took a total of five minutes. The fifth call referred to a POD that was a little older, and just barely pre-dated Safekeep's installation. As an experiment, I timed how long it took me to handle the customer request the old way. It took 14 minutes to handle that one call, including the time it took to go get the paper POD, call the customer back and re-file the paper. Bottom line: five minutes for four calls vs. fourteen minutes for one call! This system is fantastic!" — Owner

Tax Airfreight

Tax Airfreight

"Staffing is more flexible. Our previous system required experienced scan operators, or the image quality would be poor. That limited who could scan. Now it's easier to teach and use the system, so more people can do the work. If someone’s out, another person just steps in. It's much faster to scan and much faster to retrieve. Our main terminal used to have three people doing scanning. Now it's one." — President and Co-owner

Double D Express

Double D Express

"The system is gorgeous! it does everything I hoped for and more." — Office Manager

C & M Forwarding

C & M Forwarding

"We choose Acordex for our imaging after an extensive comparison of competitive products. Acordex understands the language of our business. Because we did not have to explain every form and its use, we quickly recognized the value and time savings of their products in our daily workflow." — Vice President of Sales

 

Mountain Valley Express

Mountain Valley Express

"The rollout of the Acordex system went smoothly and on schedule. Efficiencies of our operation have now improved greatly, based on the information it's feeding back to us. It's working even better than we expected. Customers can now receive up to the minute delivery information that they request on a daily basis directly from our web site." — President

The Custom Companies

The Custom Companies

"The level of automation provided by Acordex far exceeds what our previous imaging vendor could even understand. For example, Delivery Receipts automatically flow from our interliners through our server and on to our customers without being touched! Images that were sometimes not available for a week are now on our web site a couple hours after delivery by an interliner. Customers love it." — VP of Logistics

"We have five divisions that have each used different operations database vendors and different imaging systems. I’ve seen them all. Think of all of the high-tech vendors you’ve ever worked with. Acordex is better than any of them." — VP of Logistics

"We just leave it alone. It's the only system we've ever had that just runs without any attention from our staff." — IT Manager

Wilson Trucking Corporation

Wilson Trucking Corporation

"Deficiencies in our previous imaging system were cited by our sales team as a limitation on their ability to attract customers. Customer expectations are increasing and we need a cost effective way to keep up with their demands. After researching many vendors followed by a very detailed technical scrutiny of Acordex's software, we selected their system. Acordex has removed our sales barrier." — IT Manager

Gardewine Group

Gardewine Group

"We have grown rapidly and grown much larger than we were when we first bought our Acordex system. Year after year, we just take it for granted that we can trust Acordex to provide what we need. It's often just a phone call, and they do the rest." — Chief Financial Officer

AMA Transportation

AMA Transportation

"Our business has grown 30% without changing the size of our office staff.

"Before we installed the Acordex System, we had imaging from another vendor. The other vendor was terrible. It was so bad that we went back to working with the paper! My office staff was barely keeping up with the work load, with frequent delays getting back to customers. Now the same staff is easily keeping up with the work load, even though our freight-bill count is up 30%." — Owner/Treasurer

Volunteer Express

Volunteer Express

"We start our scanning at 5:30 AM. We used to have three people working on it, and we'd be done at 9:30 or 10 AM, assuming nothing went wrong. With the Acordex system, we're done at 7:30 AM! Scanning labor is half of what is was. And shippers are getting their documents right at the start of their day. The owner of our company couldn't be more pleased with our decision to buy this system." — Chief Financial Officer

Severance Trucking

Severance Trucking

"We were Acordex's first trucking customer - perhaps a risky position to be in. But our operations software vendor had confidence in Acordex, so we went ahead with their system. I have been impressed with Acordex's ability to understand our business needs and impressed with the enhancements and the way the system has advanced year after year.

"Before our Acordex system, our Accounts Receivable manager was spending a good four and a half hours each time he went through the overdue accounts. Now he takes an hour, tops. He just types in the Pro numbers and the imaging system faxes both the B/Ls and PODs." — President

Palmer Dedicated Logistics

Palmer Dedicated Logistics

"Improvements to customer service are a godsend. Tasks that took 10-20 seconds with our old system are now instantaneous! Our frustration is gone. The more advanced Rendition Billing function, alone, will save us at least one full time equivalent per year. This system has done everything you said it would do, and more! " — Vice President