Mac OS X Users

Here are some tips for troubleshooting your browser for Macintosh:

I cannot see the toolbar, or I cannot see the image.

First we need to make sure that Accel ViewTIFF is installed. If Accel ViewTIFF is not installed, you may not see any image, or if you see the image it will have no toolbar at the top of the image.

Accel ViewTIFF is not installed.

  1. Quit your browser.
  2. Double click on the file "AccelViewTIFF.zip" which will be located in your default download location (most commonly your desktop).
  3. The Accel ViewTIFF installer and the file "Accel ViewTIFF.plugin" will be in a folder named "AccelViewTIFF".
  4. If you have trouble locating this folder, read the Download Help for assistance.
  5. Double Click to Install as instructed in the folder to perform the installation. If you do not get a message that the plug-in has installed you will need to drag the "Accel ViewTIFF.plugin" file into the Library:Internet Plug-ins folder on your main disk.
  6. Confirm that no earlier version of ~Accel ViewTIFF is mistakenly installed in the Users:Library:Internet Plug-ins folder as this will cause your browser to use this earlier version in error.

I'm running Firefox 3.6 (or later), Accel ViewTIFF is enabled, but I still don't see an image. Instead I see a big white space.

This may be caused by QuickTime being installed. The next question describes how to disable QuickTime.

Accel ViewTIFF is enabled, and I see the image, but I still have no controls, and nothing happens when I click on the image.

If QuickTime is not disabled, you will see the image but will have no toolbar. In Firefox 3.6, there is a known bug that makes disableing a plugin not always work correctly. The following instructions will allow Firefox to use Accel ViewTIFF

  1. Quit Firefox.
  2. In Finder, double click on the icon for your hard drive.
  3. Select the "Library" folder, and the "Internet Plugins" folder within Library.
  4. Under the File menu, select "New Folder". Name the folder "Unused Plugins".
  5. Move the "QuickTime Plugin" file to the Unused Plugins folder.
  6. Restart Firefox.
In versions of Firefox before 3.6:
  1. Within Firefox, under the "Tools" menu, select "Add-ons".
  2. In the Add-ons window, seect the "Plugins" tab.
  3. If there is a line for "QuickTime Plug-in" select it, and click on the button labled "Disable".
  4. Quit and relaunch your browser and try again.
If neither of those work, contact Acordex for more help. To disable QuickTime viewing of TIFF images in OSX 10.4 or earlier:
  1. Select "System Preferences" from the "Apple" menu.
  2. Select "QuickTime" from the "Internet and Network" section.
  3. Click the "MIME Settings" button at the bottom of the "Plug-In" tab (10.3 or earlier), or the Advanced Tab (10.4 Tiger).
  4. Click the triangle next to the "Images - Still Image Files" category to expand the list of image types.
  5. Scroll down to the "TIFF Image File" entry and UNCHECK the check box next to it.
  6. Click "OK" and close the QuickTime settings window.
  7. Quit and relaunch your browser and try again.

Less common problems:

When I try to print, I get the error message: Printing Failed, System Error -50

A number of users have reported an Accel VT printing problem on Macs with the message "Printing Failed, System Error -50". This can be fixed by deleting the preferences and trying again:

  1. first view an image, choose "About ViewTIFF" from the plugin menu
  2. click "Register" and then write down your registration name and code
  3. quit the web browser
  4. delete the preferences file "/users/(your username)/library/preferences/Accel ViewTIFF Prefs"
  5. start the browser and view an image. The plugin will ask for your registration again. Use the previous code you wrote down.
  6. choose 'Print Setup" from the plugin menu, select your printer and save, then choose print from the same menu

This should solve the problem.

 

Try a sample TIFF Image when you're done with these steps.